Return & Exchange Policy

Return & Exchange Policy

At Ray of Gifts, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible! Also refer to: Refund Policy.

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via rayofgifts@yahoo.com or you can give us a call at 1-(281) 810-2125.

Please note, any health/wellness items cannot be returned or exchanged.

 

 

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to our customer service support team at rayofgifts@yahoo.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, you will need to pay postage with insurance to address listed in the next step. 
  4. Do not send returns to the original address send them to: 2180 Oil Field Road, Bellville, TX 77418.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
  • We can refund your original form of payment minus a 20% restocking fee in 3-5 business days.
  • We can send a replacement order and have it ready within the next 72 hours.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We do not accept returns for any kinds of custom apparels, flags and custom design items and have a 20% restocking fee on all other returns.

Have more questions? Reach out to our Customer Support Team at 1-(281) 810-2125 from 9:00AM to 6:00PM Monday to Friday or email rayofgifts@yahoo.com.